Click on course title for more information.
|» Foundation Sales Skills||1|
|» Professional Sales Skills||2/3|
|» Negotiation Skills||1|
|» Presentation Skills||1|
|» Personal Productivity and Effectiveness (Time Management)||1|
|» Sales skills for non-sales professionals||2|
|» Communication, Influence and Persuasion Skills||1|
|» Customer Service||1|
|» Account Development||2|
|» Essential Management skills for first line managers||2|
This introductory course is designed to improve the core sales skills that the new sales person will need, through all the steps from getting started with a product or service, through finding prospects, making sales calls, asking questions and closing the sale.
This advanced course covers the essential skills required in professional selling: Prospecting, Qualification, The Buying Cycle, Needs Development, and Managing the Decision Criteria. Course material and concepts are rooted in the core principles of the latest sales theories including SPIN Selling, Solution Selling, Miller-Heiman (Strategic Selling), Holden (Power Base Selling) and The Challenger Sale.
This course teaches the key stages and techniques in the negotiation process. Its goal is to ensure that we achieve better negotiated outcomes. The course emphasises the need for preparation and being able to recognise and counter negotiation techniques and tactics.
This course provides the key skills required by professional business people to enable them to structure and deliver presentations that will captivate an audience and communicate a compelling message leading to business change.
The objective of this course is to improve the personal productivity skills of key staff. Regardless of our position we can contribute to our organisation’s overall profitability and efficiency by improved personal effectiveness and time management, including running effective meetings.
This course is specifically aimed at business professionals such as consultants and engineers who are engaged with customers in a technical, service, or project management capacity. The objective of the course is to improve their business development, and customer relationship skills, in order to win new business.
This course focuses on the essential communication skills required to be a professional businessperson. It covers questioning and listening skills, influencing techniques, presentation skills and understanding customer perceptions and subjective motives.
The concept of good Customer Service has long been recognised as fundamental to a successful and profitable company. Service and Solution-based companies must now embrace a strategy of Customer Intimacy in order to compete with global suppliers.
The focus of this course is to teach account managers the essential consultative skills that will enable them to be recognised by their clients as trusted business partners. It will enable them to better understand their clients’ businesses and align products and services to achieve business goals and “invent their future”.
This course is aimed at technical professionals and consultants who are moving into a management role. It will provide delegates with the core skills of Planning and Decision Making, Delegation, Team Leading, Communication, Presentations, Influencing, Managing Change and Running meetings.